FAQ Page

  1. How to place an order?

You can browse our website, select the products you need, and click the “Add to Cart” button. Then, proceed to the checkout page, enter your shipping information, and complete the payment.

  1. Can I modify or cancel my order?

If your order has not yet shipped, you can modify or cancel it by contacting customer service. Once the order has been shipped, it cannot be cancelled.

  1. How much is the shipping cost?

Shipping costs vary depending on your chosen shipping method, delivery address, and the quantity of items purchased. The system will automatically calculate and display the shipping cost at checkout.

  1. When will my goods arrive?

Generally, you will receive your order within 1-7 business days once it has been shipped. The exact arrival time may vary depending on the region and shipping method.

  1. What should I do if I receive damaged or incorrect goods?

If you receive damaged goods or goods that do not match your order, please contact our customer service team within 7 days of receiving the goods, and we will assist you with returns and exchanges.

  1. How do I return or exchange goods?

Please visit our return and exchange policy section on our website for a detailed return and exchange process. Please ensure the product remains unused and in its original packaging.

  1. Do your products have a warranty?

We offer a 30-day satisfaction guarantee on all products. If you are not satisfied with any product, you can request a return or exchange within 30 days.

  1. What payment methods are supported?

We support a variety of payment methods, including credit cards, debit cards, and major online payment platforms. Specific payment methods will be displayed at checkout.

  1. How can I ensure the security of my personal information?

We take multiple security measures to protect your personal information, including encryption technology and secure servers. Please see our privacy policy for details.

  1. How can I contact customer service?

You can contact customer service via email, and we will respond to your inquiry as soon as possible.